Pentester Club Cyber Security iLabs – Refund Policy
At Pentester Club Cyber Security iLabs, we strive to provide high-quality educational services and a positive learning experience. We understand that circumstances may arise that necessitate a refund. This refund policy outlines our approach to refund requests.
1. Refund Eligibility:
- Full refunds are available for courses canceled by Pentester Club Cyber Security iLabs.
- Refund requests for courses must be submitted within 2 days of the course start date.
- Refunds may be considered on a case-by-case basis for exceptional circumstances, such as medical emergencies or unforeseen personal difficulties. Supporting documentation may be required.
2. Non-Refundable Items:
- Certain services or products, such as course materials or certifications, may not be eligible for refunds. Please check individual course descriptions and purchase agreements for details.
3. Refund Process:
- To request a refund, contact our customer support team at email@example.com or +19563079414 with your request.
- Include your name, contact information, course details, and a brief explanation of your reason for the refund request.
- We will acknowledge your request within 2 business days and inform you of the next steps in the process.
4. Refund Approval:
- Refund requests will be reviewed and processed within 1 business days of receipt.
- Approved refunds will be issued to the original payment method, unless otherwise specified.
5. Deductions and Fees:
- Pentester Club Cyber Security iLabs reserves the right to deduct processing fees, payment gateway charges, and other applicable fees from the refund amount.
6. Course Cancellation:
- In the event that a course is canceled by Pentester Club Cyber Security iLabs, students will be offered the choice of a full refund or the option to reschedule the course.
7. Changes to the Refund Policy:
- Pentester Club Cyber Security iLabs reserves the right to amend this refund policy at our discretion. Any changes will be posted on our website and will apply to future transactions.
- If you have any questions or concerns regarding our refund policy, please contact our customer support team at firstname.lastname@example.org or +19563079414.